Changed your mind? 14 days.

You can ask for a full refund of any TC Coin purchase within 14 days of the payment date. You don't need to give a reason. This applies to every payment method we offer, including card and international payments processed by our reseller Paddle, GCash, PayMongo, PayPal and Wise.

After 14 days, purchases are generally not refundable, except in the cases listed under Always refunded or where the law gives you a right to a refund.

Refunds are made in the same currency you paid in. We do not charge a fee for refunds. If your bank or card issuer applied a currency conversion, the amount you get back may differ slightly because of exchange rates.

When we refund a purchase, the TC Coins from that purchase are removed from your wallet. If you have already spent some of them, your balance may go below zero until it is covered by later coins, and items bought with those coins may be removed.

We review repeated refund requests. If we see a pattern that suggests abuse, such as buying and refunding over and over, or refunding coins after gifting them to other accounts, we may decline the request or restrict the account, as described in our Terms of Service.

• Coins not delivered. You paid, but the TC Coins never arrived in your wallet and we cannot deliver them.
• Charged twice or charged the wrong amount because of an error on our side or the payment provider's.
• Unauthorized payment. Someone used your payment method without permission. Please also tell your bank.
• We close TaraChat or your account without a breach on your part. Unused purchased coins are refunded as described in our Terms of Service.

• Free TC Coins, such as presence points, referral rewards, promotional or admin-credited coins. They were never paid for.
• Purchases older than 14 days, except the cases under Always refunded.
• Accounts closed for breaking our rules, for example fraud, payment abuse or serious violations of the Community Guidelines, where the law allows us to refuse.

Items you buy inside TaraChat with TC Coins (nickname colors, badges, memberships, gifts and so on) are paid for in coins, not money. If an item does not work as described, contact us and we will return the coins or fix it.

Please contact us before opening a chargeback or dispute with your bank. We can almost always solve the problem faster. If a chargeback is opened, the TC Coins and items linked to that payment may be suspended while it is reviewed.

This policy adds to your rights as a consumer. It does not take any away. If the law where you live gives you more protection, for example a statutory right of withdrawal or a remedy for faulty digital content, those rights still apply.