Before you delete
Deletion is permanent and can't be undone. Take a minute to check these first.
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Download your data
Get a copy of everything we store about you. You can do it during the steps below, or in Settings → Account → Download My Data.
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Use up your balance
Unused Tara Coins, gifts and subscription time are lost when your account is deleted and can't be refunded or moved.
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Hand over your rooms
If you own or moderate rooms, pass them to someone you trust so your community isn't left without a host.
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Say goodbye
Friends won't be able to message you after deletion. Share another way to stay in touch if you'd like.
Delete your account on this page
Sign in to prove the account is yours, choose what happens to your messages, then confirm. Your account is erased the moment you confirm.
Sign in to your account
Use the same username and password you use in TaraChat. Nothing is deleted at this step.
Two-factor verification
Your account has two-factor sign-in turned on. Enter the 6-digit code from your authenticator app, or one of your backup codes.
What should happen to your messages?
Your profile, settings and personal details are erased either way. This only decides what other people still see in rooms and conversations.
Permanently delete your account
This is the last step. Once you confirm, your account is deleted immediately and can't be recovered, not even by us.
You're about to delete
- Account —, its profile, picture and settings
- Messages kept as "[Deleted User]"
- Roles, reactions, read positions, game scores and notification devices
- Any unused Tara Coins, gifts and subscription time
Confirm it's you
We sent a 6-digit code to your email. Enter it below to delete your account. It can take a minute to arrive, so check spam or promotions too.
Your account has been deleted
Your account and personal data were erased on —. You've been signed out on every device. Thank you for being part of TaraChat.
You can now uninstall the app. If you ever want to come back, you're welcome to create a new account.
Delete from inside the app
Already signed in? Deleting from the app works the same way and takes effect immediately.
- Open TaraChat in your browser, or the Windows / Mac desktop app, and sign in.
- Open Settings (the gear icon), then go to the Account section.
- Optional: press Download My Data to keep a copy.
- Press Delete Account, enter your password and choose whether to also delete all your messages.
- Confirm. You're signed out and the account is gone.
- Open the TaraChat app and sign in.
- Tap the menu, then Settings → Account.
- Optional: tap Download My Data to keep a copy.
- Tap Delete Account, enter your password and choose what happens to your messages.
- Confirm, then uninstall the app if you like.
- Open the TaraChat app and sign in.
- Tap the menu, then Settings → Account.
- Optional: tap Download My Data to keep a copy.
- Tap Delete Account, enter your password and choose what happens to your messages.
- Confirm, then remove the app from your Home Screen if you like.
Can't sign in? Ask us to delete it
Forgot your password, lost your two-factor device, or your account is suspended? Confirm it's yours with a code we email to the address on the account, and our team will delete it for you.
Tell us which account
We'll email a 6-digit code to the address on that account. Entering it proves the account is yours. Nothing is deleted at this step.
Enter the code we emailed you
We sent a 6-digit code to your email. It can take a minute to arrive, so check spam or promotions too.
Verified, request sent
Thanks, we've confirmed the account is yours. Our team will delete it within 30 days, usually much sooner, and email you when it's done.
Keep this reference number. We also emailed it to you.
What gets deleted, and what we keep
We erase everything we can. The little we must keep is the minimum needed for legal duties and community safety, and it's no longer linked to a usable account.
| Data | What happens | Status |
|---|---|---|
| Account & login | Username, display name, email, password, two-factor and recovery settings. Your username becomes available for others to register. | Deleted |
| Profile | Picture, bio, status and everything else on your profile. | Deleted |
| Settings & preferences | App settings, themes and personal preferences. | Deleted |
| Rooms, roles & memberships | Room memberships, roles, mutes, and your place in conversations. | Deleted |
| Reactions & activity | Your reactions, read positions and game high scores. | Deleted |
| Notifications | Push notification registrations on all your devices. | Deleted |
| Agreement records | Records of the terms you accepted at sign-up. | Deleted |
| Messages | Either removed entirely, or kept in rooms and DMs as from [Deleted User] with nothing linking them back to you. | Your choice |
| Activity & security logs | Your IP address is removed. Remaining entries no longer link to an account. | Anonymised |
| Purchase records | Transaction amounts, dates and payment references, for as long as tax and accounting laws require. Unused balance is forfeited. | Kept |
| Moderation records | Reports and enforcement actions, where needed to keep the community safe and prevent banned users from returning. | Kept |
How long it takes
Self-service deletion
On this page or in the app: your account is erased and signed out everywhere the moment you confirm.
Deletion requests
After you confirm with the emailed code, our team deletes the account and emails you. Usually much sooner.
Server backups
Leftover copies disappear as routine backups are replaced.
Purchase records
Kept only as long as tax and accounting rules require, then deleted.
Common questions
Can I undo a deletion or get my account back?
No. Deletion is immediate and permanent, and we can't restore the account, its messages or its purchases. You're welcome to create a new account at any time.
Can I keep my username if I come back later?
Not guaranteed. Once your account is deleted the username is released and anyone can register it.
What happens to my Tara Coins, gifts and subscription?
Any unused balance, gifts or subscription time are forfeited and can't be refunded or transferred. Records of past purchases are kept only as long as the law requires.
What will other people see after I leave?
Your profile disappears. If you kept your messages, they show as from [Deleted User] without your name or picture. If you chose to delete them, they're gone from rooms and direct messages.
Does deleting the app delete my account?
No. Uninstalling only removes the app from your device. Your account stays active until you delete it here or in Settings.
I'm a server admin. Why can't I delete my account?
The server needs an admin. Transfer admin rights to another member first, then delete your account as normal.
My account is suspended. Can I still have it deleted?
Yes. Suspended accounts can't sign in, so send a deletion request and confirm it with the code we email to the account's address. Some moderation records may be kept to stop banned users from re-joining.
Why do I need a code from my email?
It proves the account is really yours, so nobody else can get your account deleted just by knowing your username. The code goes only to the email already on the account, expires after 10 minutes and works once.
Didn't get it? Check spam or promotions, wait a minute, then use Resend code. You can request a few new codes per request.
I can't access the email on my account anymore.
Write to chat@tara-ph.com with your username and anything that shows the account is yours. We'll verify you another way before deleting anything.
Someone I know passed away. Can I remove their account?
We're sorry for your loss. Please email chat@tara-ph.com with the username and how you're related. We'll ask for reasonable proof before removing the account.
Can I just take a break instead?
Sure. Sign out and turn off notifications in Settings or your device settings. Your account and data stay safe until you come back.
Contact us
Questions about deleting your data?
Email us about anything on this page, or any other request about your personal data. We reply within 30 days. Read the full Privacy Policy for more on your rights.